Refund Policy
Effective Date: 01/01/2025
Liza Simpson Consulting, owned by Numinous Co Pty Ltd, is committed to providing high-quality digital downloads, courses, mentoring, and coaching services. As our offerings include digital products and personalised services, our refund policy is outlined below:
We offer a 30-day refund policy on eligible purchases. If you are not satisfied with your purchase, you may request a refund within 30 days of the original transaction date. Refunds will be granted under the following conditions:
The request is submitted in writing to [insert email] within 30 days of purchase.
The product or service has not been fully accessed, consumed, or utilised beyond an initial reasonable evaluation period.
Refunds for coaching services are considered on a case-by-case basis.
Due to the nature of digital products, all sales of digital downloads and online courses are final unless they qualify under the 30-day refund policy. If you experience any technical difficulties accessing your purchase, please contact us at [insert email] for assistance.
We strive to provide valuable and effective mentoring and coaching services. Refunds for these services are considered under the following conditions:
Single Sessions: If you cancel at least 48 hours before your scheduled session, you may request a full refund or reschedule at no additional cost. Cancellations made within 48 hours of the appointment are non-refundable.
Coaching Packages & Programs: If you are dissatisfied with the service after your first session, please contact us within 30 days to discuss your concerns, and we will assess refund eligibility on a case-by-case basis.
In rare cases, we may issue refunds at our discretion for extenuating circumstances. These requests must be submitted in writing to [insert email] and will be evaluated individually.
If you initiate a chargeback or payment dispute without first attempting to resolve the issue with us, we reserve the right to dispute the claim and refuse future services.
If you have any questions about our refund policy, please reach out to us at:
Liza Simpson Consulting
Numinous Co Pty Ltd
support@lizasimpson.com.au
0423288330
lizasimpson.com.au
By purchasing from Liza Simpson Consulting, you acknowledge and agree to this refund policy.
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